FAQ

A virtual urgent care visit (also known as a telehealth or telemedicine visit) costs $69 and is a flat fee. No additional expenses will be incurred. We do offer $19 discounts for veterans, active military personnel, students, and first-responders. Simply show proof of active (or prior) service, or valid student ID at the time of your appointment and you will be issued an immediate $19 return on your appointment deposit.

Rest assured, we also offer a swift and generous 100% refund policy for situations that qualify (see “WHAT IS YOUR REFUND POLICY?” listed above). You can schedule appointments with us confidently and risk-free.

Although we practice through a telehealth platform, our providers need to be licensed in the state you live in and the state where your prescriptions will be sent to. We are currently licensed in Arizona and Utah. More states coming soon as our presence grows! We are also required by law to provide you with your jetMED practitioner’s state license upon request. If you would like to verify a license and confirm that it is active and in good-standing, please email us at [email protected] and we would be happy to provide documentation for you.

Yes. We see patients from ages 18-70. 

We are available by appointment only on Monday through Saturday from 8am to 8pm (Arizona Time). We are closed on Sundays and Christmas Day.

If we feel you should be seen in-person at an urgent care or emergency department near you for whatever reason during your telehealth visit, OR you are not prescribed medication by one of our providers, you will be refunded the full appointment deposit immediately. You don’t pay if we don’t treat you! You and your health are our highest priority. We don’t want you to be charged for our services, only to incur additional expenses for further examination and testing elsewhere. The ONLY exception to this rule will be if the information you provided in the online assessment contradicts that given during the telehealth visit. We rely on the information you provide us regarding your current illness and expect that information to be truthful in order to provide you with an appropriate treatment plan.

We understand that life happens and that things come up. If you miss your appointment, we will promptly send you an email and ask whether you would like a refund or if you’d like to reschedule within the next 48 hours. If we do not receive a response from you within 24 hours from the time this email was sent, you will no longer be eligible for refund. NOTE: a missed appointment is defined as being five (5) or more minutes late to your scheduled appointment.

Your privacy and security are our utmost priority. We do not share any of the above information to outside parties and we are a HIPAA-compliant healthcare organization. All contact information and health information are stored in your electronic health record (EHR).

We limit the schedule to the next 72 hours because we don’t want you waiting too long for the care you need. For example: if you were to book an appointment with us four or more days from now, your symptoms could improve OR worsen within that timeframe. A lot can change in a short period of time when it comes to certain illnesses, so please seek the care you need if we can’t schedule you soon enough!

We’re sorry for the inconvenience! One of two things may have happened: 1) You may have gone to the pharmacy too early, or 2) there was a clerical issue on the pharmacy’s end. If you feel this is due to a mistake on our end, please email us at [email protected] and we will do everything we can to resolve the issue for you ASAP!

Just like any other medication, side-effects are possible with antibiotics. Some of the most common are nausea, vomiting, headaches, and rash. Your prescription should come with a leaflet that explains the potential side-effects of each medication. We always recommend you take these medications with food. It is also wise to take them with a high-quality probiotic to maintain a healthy GI tract. If you develop any adverse effects to antibiotics, don’t hesitate to seek medical care!

While telehealth is extremely convenient and efficient for several medical complaints, it has its limitations and cannot replace a thorough in-person physical exam for certain illnesses. For example: we can’t assess vital signs and we can’t listen to your heart and lungs with a stethoscope like we typically would during a traditional exam. We have carefully selected the most common urgent care complaints that are appropriate for a telehealth setting so we can treat you confidently and safely.

Upper Respiratory Infections are typically viruses and can be considered a “common cold.” Influenza, Croup, RSV, and even COVID can be included in this group of viruses. Their symptoms can vary somewhat, but they can all include cough, congestion, fever/chills, fatigue, and sore throat. If people experience some (or all) of these symptoms, it is known as a “syndrome” (more specifically, a viral syndrome). These symptoms typically last anywhere from 4-7 days and usually resolve on their own through supportive care (which includes rest, hydration, decongestants, cough suppressants, and Tylenol/Ibuprofen when appropriate for fever/chills, body aches, etc.). For more information, please refer to our “PATIENT EDUCATION” section.

We don’t prescribe certain controlled substances for several reasons: 1) Telehealth regulations restrict the prescribing of various controlled substances. 2) Most of the pain our patients are experiencing is primarily due to infection. Your pain should improve significantly after 2-3 days of antibiotic therapy and the use of over the counter (OTC) pain medications (i.e., Tylenol, ibuprofen, etc.). We don’t prescribe narcotics (i.e., codeine) for cough, but we are happy to prescribe effective alternatives like benzonatate or promethazine/dextromethorphan if appropriate. 

Unfortunately, jetMED does not offer interpretation services of any kind. If you are not proficient in the English language, our providers will not be able to adequately evaluate and treat you.

If you are a physician, PA, or NP and appreciate our unique Telehealth platform, we’d love to chat! Send us an email at [email protected] and we will be in touch with you shortly.

Yes! Your provider would be happy to provide you with a note for work or school. Be sure to mention it to your provider during your telehealth appointment and they will send you the appropriate documentation.

NOTE: We cannot backdate an excuse for work or school. In other words, we cannot excuse you for days missed prior to your appointment. We can only account for the day we evaluated you and up to three (3) additional work/school days beyond that.

We have found that this practice decreases the number of “no-shows” (missed appointments) significantly, which in turn allows our providers to see more patients and increase their availability for you and others. Rest assured, we offer a swift and generous refund policy for situations that qualify (see “WHAT IS YOUR REFUND POLICY?” listed above). You can schedule appointments with us confidently and risk-free.

jetMED is a “fee-for-service” healthcare organization. As such, we do not accept health insurance plans and we won’t bill your insurance. We chose this model for several reasons:  1) we are a clinical care team consisting of healthcare providers only. This allows us to keep our fee at a reasonable price because we do not employee billing personnel or administrative staff. 2) We can treat patients affordably, whether they have insurance or not. And 3) this model also saves patients time, as they are not required to submit insurance cards or fill out lengthy forms as part of the registration process. We pass the savings and convenience on to you! 

If you do have a health insurance plan that includes coverage for prescription drugs, your pharmacy will be able to apply that coverage toward the medication(s) we prescribe you.

Certainly! If you or your primary care provider (PCP) would like a copy of your telehealth visit(s) for their records or yours, please email us at [email protected] and we will email you the required HIPAA release form. Please complete it carefully, email a scanned copy back to us, and we will process your request.

We certainly do! Simply use your HSA card when you schedule your appointment like you would any other credit or debit card.

We proudly offer a $19 discount to our nation's heroes and those that serve! Simply show proof of active (or prior) service at the time of your appointment and you will be issued an immediate $19 return on your appointment deposit. WE THANK YOU FOR YOUR SERVICE!

We are pleased to offer a $19 discount to all students who are currently enrolled at a college or university! Simply show your provider a valid student ID at the time of your appointment and you will be issued an immediate $19 return on your appointment deposit.